Setting up state-of-the-art tools and training programs in a company is a vain effort if those first concerned, the learning employees, do not use the tools available. To avoid this pitfall, training ambassadors are a fairly effective and rewarding path for your business experts, coupled with solutions for Social learning. So who can become a training ambassador and how can you make them want to play this role?
Step 1: Know why to set up a network of ambassadors
First step before knowing how to make your business experts training ambassadors, you need to determine why. Is it to respond to a lack of commitment on the part of employees Learners ? Is it as part of the launch of a brand new internal training tool? In any case, It will be necessary to determine very precisely the problems to be solved or the objectives to be achieved in order to address these future ambassadors in an adequate manner..
What actions should be put in place?
1 - Identify the needs related to the creation of a network of ambassadors
2 - Determine the goals to be achieved through them
Step 2: Identify the people who are likely to take on this responsibility
Can anyone be a training ambassador? Obviously no. Being a relay of training in the field and as close as possible to employees, he must have a certain propensity to mobilize his work colleagues or his team, or in any case to know how to lead groups of people and encourage the commitment of his community.. Generally, you have to look for ambassadors from middle management, team leaders and managers for example. In the case of companies for which the employees are very dispersed, such as companies that have points of sale at a national level,Sales teams or flying technicians, the ambassadors could be for example store or store managers, a regional director, etc.
What actions should be put in place?
1 - Observe the field and identify the business experts most likely to mobilize learners
2 - Determine which team leaders and managers would be best suited to this role
Step 3: Valuing engagement and content creators
The best training ambassadors are those who demonstrate commitment to this responsibility. To identify the profiles most likely to perform in this position, all you have to do is observe. For example, people who naturally share their expertise with their team or in their business community are ideal profiles.. Some tools can help identify your “champions”, such as the tools for sharing advice or knowledge that some training tools have. These tools of Social learning Allow Business Experts to Value Their Skills and Share Them at the community of learners. In some cases, organizing internal competitions to share advice or business “tips” will make it possible to identify the most engaged content creators more quickly. Valuing content creators can also include them in training modules, by involving them as experts..
What actions should be put in place?
1 - Identify content creator profiles
2 - Organize training content creation competitions and involve business experts in the creation of training content
Step 4: Make experts leaders of learning communities
Business experts who occupy the roles of training ambassadors are generally close to business communities in the company. They are therefore in the best position to constitute and animate the communities of learners that correspond to them. It is important that training tools have the possibility to create and animate these communities easily and in a fun way.. After all, a training ambassador is there to give a taste of coming back, not lashes. It is therefore necessary to equip these ambassadors with tools and knowledge to communicate effectively with their business community and enhance their role, such as Mobile learning gold Social learning. This means giving them access to additional content creation features, the ability to launch reminders, challenges, games, or even to communicate easily and quickly address potential questions and problems from their community.
What actions should be put in place?
1 - Give business expert ambassadors the tools to create communities of learners
2 - Give them tools to animate, not to “lead”
Step 5: Track the participation and results of the learning community
Without giving these ambassadors training a grand inquisition role, In some cases, it may be appropriate to give these business experts access to data related to the activities and statistics of their community.. Such information will allow him to identify possible gaps or difficulties encountered by learners or potential lacks in terms of training content, but also to simply monitor the best times to reach out to his community, to re-motivate them, to re-motivate them, to use the training tool or to find inactive members. However, be careful not to fall into surveillance, at the risk of being counterproductive and simply annoying and frustrating learners!
What actions should be put in place?
1 - Give access to community data and statistics to allow ambassadors to identify gaps and animate their community
2 - Be Careful Not to Fall Into the Trap of Surveillance So as Not to Frustrate Learners
