A Customer Success team that lives up to its name
At Beedeez, we don't just "follow up" on your projects. We team up with you. Our goal is to ensure project success and learner progress.
These numbers make us proud!
9/10Net Promoter Score recorded on our support
80%platform memberships registered internally with our customers
100%of retail customers are supported in deploying their networks
Three areas of expertise, zero improvisation
.svg)
Perfect knowledge of the field
Retail, construction, health, industry... Our teams speak your language and understand your constraints.
.svg)
Controlled large-scale deployments
Multi-sites, multi-trades, multi-profiles: we know how to do it.
.svg)
Results-oriented innovation
We don't just “train.” We anchor, we engage, we transform.
Launch
Framework, definition of KPIs, initial training plan.
Test & Learn
We adjust the courses according to feedback from the field.
Consolidation
Large-scale deployment, team leadership, coaching of internal relays.
Success
Impact measurement, feedback and reporting.
Operational excellence
Continuous optimization, training of trainers, sustainable anchoring routines.
Because that's a good start to changing everything
At Beedeez, we ensure that your training project is more than just an idea.
Reinforced support from the start, including a dedicated CSM who will work with you to develop the best launch strategy
Early access to the platform so you can familiarize yourself with the go-live process
A clear deployment plan with defined roles and well-identified relays
An internal communication campaign that's ready to use
Most importantly: actual post-launch follow-up to maintain momentum over the long term!
We're not letting you go without tools
A comprehensive knowledge base & demos just a click away
Access all the information on the Beedeez platform from the back office and explore its functionalities with the integrated product demos.
A project management tool + a well-supplied catalog
Access a shared space with everything you need: retroplanning, a communication guide, a graphic charter, and ready-to-use templates. As a bonus? A catalog of over 200 customizable capsules.
Responsive technical support, directly in your space
Have a question? Doubts? Our experts will answer you from the back office without making you look elsewhere.
An active community
Join the Beedeez Club, participate in our webinars and draw on concrete feedback.
Support adapted to each field
Retail — Store network
Challenges: high turnover, rapid training, consistent experience
Scenarios: flash onboarding/product training/increasing managerial skills
Training plan: Typical templates for the sector, general training (values, news & brand DNA), business training by subsidiary (know-how and interpersonal skills in stores, merchandising, etc.), and commercial training
Catering — Restaurant network
Challenges: high turnover, high seasonality, consistent service quality
Scenarios: express onboarding/training in professional skills/transmission of service rituals
Training plan: Typical templates for the sector, general training (values, news, brand DNA, etc.), product and composition training, protocol, and equipment.
BTP - Network of construction sites & depots
Challenges: security as a priority, dispersal of teams, transmission of know-how
Scenarios: integration of security/increased skills in business practices/reminder of specific protocols
Training plan: Typical sector templates, general training (values, news, brand DNA, etc.), vocational training, and mandatory protocols (installation of a construction site, safety rituals, etc.).
Franchises & networks: we control the distance
Is training possible without a direct hierarchical link? It's possible, and we're already doing it.
With Beedeez, you maintain an overview, and your relays maintain control in the field.
100% remote deployment
Trained and autonomous local relays
Centralized animation, even for a fragmented network
Global monitoring and fine management by type of site or activity
Our customer successes
.svg){kind=icon}
Delay: 1 month
300 shops
Result: 85% employee satisfaction
.svg){kind=icon}
Delay: 2 months
10 sites
Result: over 60% completion of security modules
Frequently Asked Questions
How does Beedeez support work?
Will I be supported throughout the project? Yes, and in more ways than one. A dedicated Customer Success Manager (CSM) will support you from start to finish. He doesn't come alone, either. Educational, technical, and sectoral experts support you in their respective fields.
How does the startup process work?
We won't leave you alone with just a platform and a tutorial. Together, we co-build your deployment plan, equip you with kits, capsules, and retroplanning, and ensure that everyone is ready before the go-live.
Can I monitor the progress and impact of the training courses?
Yes. With our tracking tools, you can see in real time who is progressing, what is working, and where adjustments are needed. It's effective management, not formal reporting.