In the landscape of vocational training and digitalization, a key player often remains in the shadows: field workers.
Field workers have specific training needs: flexible formats that are flexible, accessible in the field and directly applicable. Adapting the courses to their reality guarantees commitment and efficiency.
Essential players in the work chain, field workers cover a multitude of professions, from salespeople to workers to technicians, with one thing in common: they are not behind a desk!
Businesses, now aware of their crucial role in the continuity of operations, are reorienting their digital and training budgets towards these workers so that they are no longer the poor parents of vocational training.
Field workers: the majority and indispensable
The COVID-19 pandemic has highlighted the global dependence on frontline workers. The latter, whether they are transporters, warehouse workers, warehouse agents, farmers, or nurses, are the pillar of the daily functioning of our societies. However, it is difficult to estimate their numbers accurately. Surveys indicate that they represent between 75% and 80% of global assets, or more than 2.5 billion people.
Field workers: the forgotten ones in vocational training
Despite their number, field workers often remain the forgotten ones in vocational training. Massive corporate investments have focused on digital solutions for managers, leaving field workers disconnected or under-equipped. Access to training for these field workers is a complex challenge. They are formed 2 times less than the others. However, 64% of them would like more extensive development and learning opportunities (2).
Nearly half of them are not connected to their company's information system, and managers are struggling to meet their needs for information and autonomy. This is probably why only 16% of them feel connected to the head office (3).
Specific expectations in terms of vocational training
For workers in the field, the simplicity and reliability of the tools are essential. The main difficulties of workers in the field are in fact based on difficulty in accessing relevant information to do their job and the poor performance of the technical tools made available to them. In short, they feel disconnected from the company, literally and figuratively.
How to meet the training expectations of field populations ? Training solutions must therefore allow them to quickly and easily access information relevant to their work, without overloading unnecessary information.
How to support them? Thanks to an LMS designed by and for the field.
Beedeez is the LMS that turns every work environment into a learning opportunity, thanks to an interface designed for field workers:
- Training courses adapted to the reality on the ground, accessible at the right place and at the right time. Employees are improving their skills on their daily subjects, even offline. Learners benefit from both theoretical training and direct knowledge related to everyday professional actions.
- A new short and gamified format, far from traditional e-learning so that training becomes a reflex.
- Participatory knowledge, drawing on internal knowledge to make the business evolve together.
What's at stake?
→ Train and retain your teams in the field !
To summarize, what do field workers need:
- training that is integrated into their daily lives
- training that adapts to their constraints
- a training that makes them want to learn and exchange
By regularly asking for the opinion of your field teams on the usefulness of training, on the processes and on the new tools put in place, you will be able to understand the reality of their daily lives and thus offer them a better work and training experience.
Beyond developing skills, training these teams means giving them increased visibility, highlighting their essential role at the heart of daily operations.
