The common point between a startup founder, an L&D manager, a training manager in a large company or even a department head is the importance of the mission of training employees in its qualifications. Both a driver of competitiveness and talent retention, training must be renewed constantly. It is no longer a secret that the loss of talent, high turnovers, and decreased productivity are detrimental to the business. In this context, how can you innovate your training plan? A few ways to breathe new life into training.
Put feedback at the center throughout the training plan
Onboarding new employees, individual training on site or via e-learning, group projects... Feedback allows you to innovate your training plan. It should be an essential part of every staff training session. It invites employees to participate more actively in onboarding processes and also lays the foundations for the relationship they build with their profession and the company. A training process based on feedback empowers employees and works in both directions, since regular feedback from the employer also has the virtue of reassuring employees in their career or correcting discrepancies quickly. Feedback is a continuous learning tool. Offering constructive criticism throughout employee training reinforces alignment with business goals, improves relationships, products and services, and more.
What actions should be put in place?
1 - Integrate feedback phases into all the training stages of the employee's lifespan, but also in his daily life, to bring up any unidentified occasional training needs
2 - Establish feedback phases for learners from the company (managers or team leaders) for each training/evaluation stage
Innovating in your training plan: gamification
Training that arouses the enthusiasm of employees is necessarily more effective and will be retained over a longer period of time.. From training courses in the onboarding phase and throughout the learning life of employees, gamification makes training entertaining with challenges and competition. Gamification in employee training allows everyone to make mistakes and find optimal strategies and solutions, without the pressure of perfect performance. Be careful, however, that gamification does not apply to all types of corporate training, it is also in this context that the feedback, mentioned just before, is of particular importance.
What actions should be put in place?
1 - Identify all training courses or subjects that can use gamification
2 - Identify training solutions and tools that use gamification in a way that fits the corporate spirit and culture
Use customer service information
Using testimonials and customer feedback to train employees is a way to innovate your training plan. It is a way of anchoring learning in the field and developing concrete and constructive responses, while evolving in a safe learning environment.. Using information from customer experience is particularly interesting for the training of learners whose positions rarely or never put them in contact with end customers. Putting customer experience back at the center of training makes it possible to break down some silos, especially those that may exist between product development teams, marketing teams, and sales teams, which approach customer experience at different stages and in different contexts.
What actions should be put in place?
1 - Have a sufficiently efficient customer service to gather feedback at all stages of the customer experience
2 - Establish feedback transmission bridges between customer service and the training center.
Focus on blended learning
Keep in sight the benefits of blended learning allows you to innovate in your training plan. Of course, it will never take the same form depending on the needs of the business. Learning a new gesture or concept when you need it? Consult a concept learned in a past training course? Training in several phases, from theory to practice... This form of hybrid learning allows the company to develop training solutions that are exactly adapted to each training need.. Blended learning can take multiple forms, between a mixture of MOOCs and group activities in the classroom, or even mobile learning and face-to-face training. By making it possible to potentially use all possible solutions and forms of training, blended learning makes it possible to create an innovative, complete and modular ecosystem of tools that adapts to each context and each training need within the same company.
What actions should be put in place?
1 - Once training needs have been identified, determine the ideal training tools and conditions to meet each person
2 - Develop a modular ecosystem of tools according to each training need
